Our Practice

Office Hours & Policies

Our business hours are Monday through Friday 8:00 A.M. to 4:30 P.M. Please note that clinic hours may vary by location.

Office Policies

Thank you for choosing Clinical Neurology Specialists and welcome to our practice. Please familiarize yourself with the below office policies. Additional policy information may be located on our patient brochure and registration documents.

Form and Letter Requests

Please note that CNS does not accept requests for disability forms or provide disability ratings/functional capacity examinations.
CNS may be able to assist with most of the following requests:

• FMLA requests
• Nevada DMV DLD-7 Form
• Nevada Disabled Parking Permit
• other requests are reviewed

Please note that form and letter requests require at least 10 business days to be reviewed and completed. A form fee may apply and will be collected at the time of your request. Please see the Registration Desk for more details.

Appointments

Clinical Neurology Specialists requires a referral for your initial office visit. Office visits are by appointment only and may vary according to each Provider's schedule. If you have any questions or unable to obtain a referral, then please call the Scheduling Department at 702-804-4949.

Cancellation Policy

Please call 24 hours (or as soon as practical) prior to your appointment if you need to cancel and reschedule the date and/or time. We will attempt to reach you when you have not arrived for your scheduled appointment. We consider 15 minutes past your scheduled appointment time as late. We may still be able to see you, but plan to have your appointment rescheduled to a later date and/or time.

Prescriptions

Refills for previously prescribed medications must be called in to the office a minimum of one week before your medication runs out. CNS also welcomes your requests faxed in by your pharmacy to 702-804-1273 or alternately 702-804-1998. Please call for prescription refills (702-804-1212) Monday through Thursday between 8:00 a.m. and 4:00 p.m. When calling the office please provide the following information:

• Patient's first and last name (with spelling).
• Date of Birth.
• Medication Name (e.g. Aricept 10 mg) and amounts being requested (e.g. 30 day supply).
• Pharmacy name and phone number. Fax number if available.
• Phone number where you can be reached.

Take all medications as prescribed. As with all medications that are prescribed for you, based on knowledge of your personal needs and medical background, sharing these medications is both medically contraindicated and illegal.

Please do not request a refill of a narcotic as these requests will not be reviewed. If you feel a narcotic should be part of your treatment plan, then please discuss this with your Provider at your appointment for available options and referrals.

Emergency Calls

For calls that are an emergency, please dial 911. If you are calling for routine questions and inquiries during our office hours, please speak to the office staff so that they can take a detailed message and notify the Provider and their Medical Assistant of your call. For emergency calls after business hours, you will reach our answering service that can page the on-call Provider for assistance with most calls. Remember when the Providers are in clinic with a patient they are able to review your inquiry. Providers will be told of your phone call in-between patients and calls may be returned during and after office hours or within 24-48 hours.

Medicare Advantage Plans Accepted

• Aetna Medicare Select (HMO)
• Anthem BCBS Medicare Preferred (PPO)
• HumanaChoice (PPO)
• Prime Health Services
• Senior Dimensions (HMO/HMO-POS)
• Sierra Nevada Spectrum (Regional PPO)
• United Healthcare Medicare Complete (PPO)

Medicare Supplement Plans Accepted

• AARP
• Tricare For Life
• Call for others...

Other Top Health Insurance Plans Accepted

• Original Medicare (Part B)
• Railroad Medicare
• Aetna
• Anthem BlueCross BlueShield
• Assurant Health
• Beech Street
• Cigna
• Clark County
• Coventry Health Care
• Culinary Health Fund
• Golden Rule
• Government Employees Health Association (GEHA)
• Interplan
• Las Vegas Fire Fighters
• Loomis
• MGM/Mirage (SHO)
• MHBP (Mail Handlers Benefit Plan)
• Nevada Medicaid
• Nevada Preferred Professionals (NPP)
• Operating Engineers Health & Welfare Fund
• Palms
• Quality Care IPA
• Sierra Health & Life
• South Point Casino (MedSolutions)
• Station Casinos
• Teachers Health Trust
• Teamsters Local 14
• Teamsters Local 631
• Tricare
• UMR
• United Healthcare
• Wasau Benefits
• Zenith American
• Call for others...